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Students
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Our Partners
Lewsey Farm Learning Centre Trust
Total Education
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🔒 Please Read & Accept All Policies Before Continuing
Terms & Conditions
Macoc Educational Services Ltd
By booking a course, programme, workshop, club, or related service with Macoc Educational Services Ltd, you agree to the following Terms and Conditions.
1. Definitions
Course — any educational programme, workshop, club, tutoring session, or service provided by Macoc Educational Services Ltd.
Client — the individual responsible for making the booking and payment.
Participant — the student or child attending the course.
2. Booking and Payment
A booking is confirmed only after full payment has been received.
By completing payment, the Client confirms they have read and accepted these Terms and Conditions.
All bookings are subject to availability.
3. Non-Refundable Fees
All payments made to Macoc Educational Services Ltd are strictly non-refundable. This includes but is not limited to: illness, travel difficulties, personal schedule changes, failure to attend sessions, or circumstances outside the provider's control.
4. Transfer to Future Courses
A minimum of 14 days written notice must be provided before the course start date.
Transfers are subject to course availability.
If the new course costs more, the Client must pay the difference.
If the new course costs less, no partial refund will be issued.
Course credits must be used within 12 months of the original booking date.
Late notice: If fewer than 14 days notice is given, transfers or credits cannot be granted.
5. Provider Cancellation
If Macoc Educational Services Ltd needs to cancel or reschedule a course, the Client will be offered a transfer to another available course date, or full credit towards a future course. No administrative fees will apply.
6. Safeguarding and Welfare
All staff are DBS-checked and follow safeguarding policies. Clients must disclose any relevant medical conditions, behavioural needs, or SEND requirements. The provider reserves the right to remove a participant if behaviour places others at risk — no refund will be issued in such cases.
7. Data Protection
Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018, used only for course delivery, safeguarding, and client communication. Data is stored securely and not shared with third parties unless required by law.
8. Health and Safety
All learning environments are risk assessed. Clients must inform the provider of any medical conditions, allergies, or special requirements before attendance. In emergencies, staff may seek medical treatment for participants where necessary.
9. Liability
The provider is not responsible for loss or damage to personal belongings. Macoc Educational Services Ltd is not liable for indirect or consequential losses. Nothing in these terms limits liability for negligence resulting in personal injury or death.
10. Code of Conduct
Participants must respect staff and fellow students, follow safety instructions, and use equipment responsibly. The provider reserves the right to remove participants who disrupt learning or create safety risks — no refunds will be provided.
11. Acceptance of Terms
By booking and making payment, the Client confirms they have read and understood these Terms, agree to all policies, understand fees are non-refundable, and understand the 14-day notice transfer policy.
Safeguarding & Child Protection Policy
Macoc Educational Services Ltd — Last updated: March 2026
1. Policy Statement
Macoc Educational Services Ltd is committed to the highest standards of safeguarding and child protection. Every child has the right to feel safe, valued, and protected from harm. This policy applies to all staff, contractors, volunteers, franchise partners, and anyone working on our behalf.
We comply with: Keeping Children Safe in Education (KCSIE) 2024, Working Together to Safeguard Children 2023, Children Act 1989 & 2004, Education Act 2002, and UK GDPR & Data Protection Act 2018.
2. Safer Recruitment
Enhanced DBS checks for all staff working with children
Verification of identity, qualifications, and employment history
Reference checks and mandatory safeguarding induction
No staff member may work with children until all checks are complete
3. Staff Training
All staff complete annual safeguarding training, Prevent Duty awareness, online safety training, code of conduct training, and reporting procedures training.
4. Recognising Abuse
Staff are alert to signs of physical abuse, emotional abuse, sexual abuse, neglect, child-on-child abuse, online exploitation, and radicalisation (Prevent Duty). Indicators may include changes in behaviour, unexplained injuries, fearfulness, or withdrawal.
5. Reporting Concerns
All concerns must be reported immediately to the Designated Safeguarding Lead (DSL). Staff must record factual information only, avoid leading questions, never promise confidentiality, and report even if unsure. The DSL will assess, refer to Children's Social Care or Police where required, and record all actions securely.
6. Child-on-Child Abuse
We do not tolerate bullying, sexual harassment, sexual violence, harmful sexual behaviour, physical aggression, or online abuse. All incidents are reported and handled in line with KCSIE guidance.
7. Online Safety
Safe use of digital platforms and monitoring of online interactions
No unsupervised one-to-one online communication
Staff must never use personal devices or accounts to contact children
8. Code of Conduct for Staff
Staff must maintain professional boundaries, use appropriate language, avoid being alone with a child where possible, never transport children without permission, and never share personal contact details.
9. Confidentiality & Record Keeping
All safeguarding records are stored securely, accessed only by authorised staff, retained in line with statutory guidance, and shared only on a need-to-know basis.
10. Allegations Against Staff
Any allegation involving a staff member is reported to the DSL and the Local Authority Designated Officer (LADO). We follow statutory procedures to ensure fairness and child safety.
Inclusion Policy
Macoc Educational Services Ltd
Purpose and Commitment
Macoc Educational Services Ltd is committed to providing equitable, accessible, and empowering educational experiences for all children, families, and staff. We believe every learner deserves to feel valued, respected, and supported, regardless of background or personal circumstances.
Guiding Principles
Equity — We actively remove barriers to participation and ensure fair access to all programmes, resources, and opportunities.
Respect — We treat every child, family, and staff member with dignity, recognising and celebrating individual differences.
Representation — We design curriculum and activities that reflect diverse cultures, identities, and experiences.
Belonging — We create safe, welcoming environments where every learner feels seen, heard, and supported.
Accountability — We uphold clear expectations for inclusive behaviour and challenge discrimination in all forms.
Protected Characteristics
We welcome and support all learners regardless of: race, ethnicity, or cultural background; religion or belief; sexual orientation; disability or additional learning needs; socio-economic background; family structure or care arrangements; language or immigration status. We also recognise intersectionality and respond with sensitivity and care.
SEND Support
We work collaboratively with parents, schools, and professionals to understand each child's needs.
Reasonable adjustments are made to ensure full participation.
Staff receive training to support learners with additional needs.
Behaviour and Relationships
We promote positive behaviour through clear expectations, restorative approaches, and emotional support. Bullying, discrimination, or harassment are not tolerated and are addressed promptly and transparently.
Cultural and Digital Inclusion
We welcome multilingual families and celebrate cultural diversity. Online learning platforms are designed to be accessible and meet accessibility standards wherever possible.
Staff Responsibilities
All staff are expected to model inclusive behaviour, challenge discriminatory actions, report concerns promptly, and participate in ongoing inclusion and equality training.
Raising Concerns
If you feel your child has not been treated fairly or needs additional support, please contact us at admin@macoceducationalservices.co.uk. We take all concerns seriously and will work with you to resolve them quickly and sensitively.
UK GDPR & Data Privacy Policy
Macoc Educational Services Ltd — Last updated: March 2026
1. Who We Are
Macoc Educational Services Ltd is an educational services provider delivering after-school clubs, curriculum support, digital learning programmes, and franchise-based educational operations across the UK.
Data Controller: Macoc Educational Services Ltd, Dunstable, England, United Kingdom Email: admin@macoceducationalservices.co.uk
2. What Personal Data We Collect
Pupil data: name, age, date of birth, school, medical/allergy information, attendance, progress notes
Staff/contractor data: ID documents, DBS information, payroll, HR and training records
Website data: cookies, usage analytics, enrolment submissions, IP address and session data
3. How We Use Personal Data
We process data only where we have a lawful basis under UK GDPR: contractual necessity, legal obligation, vital interests, legitimate interests, or consent. Purposes include: managing enrolments, delivering programmes, safeguarding pupils, communicating with parents and schools, processing payments, staff recruitment, and maintaining digital platforms.
4. Data Storage and Protection
Encrypted storage for digital records with password-protected access controls
Secure third-party payment processors
Regular data backups and staff training on data protection
Retention: pupil/parent records up to 7 years; staff records 6 years; financial records 6 years; digital analytics 12–24 months
5. Data Sharing
We do not sell personal data. We share only when necessary with: payment processors, communication platforms, digital learning platforms, IT providers, regulatory bodies (e.g. Ofsted, local authorities), and schools. All third parties must comply with UK GDPR.
6. Your Rights Under UK GDPR
You have the right to: access your data, rectification, erasure, restrict processing, data portability, object to processing, withdraw consent at any time, and lodge a complaint with the ICO. Requests can be made by email — we respond within one month.
7. Children's Data
We collect children's data only to deliver educational services. Parental/guardian consent is obtained for enrolment, medical information, use of photos/videos, and optional digital participation. We do not use children's data for marketing.
8. Data Breach Procedure
In the event of a breach, we assess risk immediately, contain and investigate, notify affected individuals where there is high risk, and report to the ICO within 72 hours where legally required.
